Frequently Asked Questions

Frequently Asked Questions

Please find some of the more common questions we are often asked.

Arrow1 I Can Smell Gas!

If you smell gas or are worried about gas safety, you can call the national grid on 0800 111 999 at any time, day or night. Your call will not cost you anything. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.

Arrow2 Does MYG Servicing Take Credit Card Payments?

We accept cash, cheque, credit and debit cards. We also accept bacs payments details of this can be found on the bottom of your invoice.

Arrow3 Can I pay over the phone?

By all means. Any outstanding invoice can be paid with credit card or debit card by calling 0300 1240 933.

Arrow4 Why does my boiler need servicing?

Regular maintenance is essential in order to ensure your appliances safety and to maximise its efficiency.

Arrow5 I have had a power-cut and now my boiler doesn't work, what should I do?

In the event of a power-cut, if your boiler does not come back on-line, try the following:

Try pressing the reset button.

Turn your boiler thermostat to zero and then bring it up to temperature.

Failing this please call the office on 0300 1240 933 to make an appointment for an engineer to visit.

Arrow6 What should I do when my boiler breaks down?

Have you tried pressing the rest button? If a boiler does not respond to the reset button, or repeatedly fails, please call our office to arrange a mutually convenient appointment, and one of our qualified engineers will attend to resolve the problem.

Arrow7 Can appointments be confirmed via the internet?

Any bookings can be confirmed by e-mailing

Arrow8 How do I confirm a service appointment?

If you have received a letter from us regarding your service, you can call our office on 0300 1240 933, or you can send us an email to, giving the date of the service and your name and address and it will be automatically confirmed for you. You will receive confirmation by return that this has been done for you.

Arrow9 How do I know when my boiler is due for a service?

After your initial service with MYG Servicing you will receive a reminder annually that your boiler is due for servicing. If not, give us a call and we can advise when your service is due.

Arrow10 How often should I have my boiler serviced?

We recommend your boiler is serviced yearly. This will ensure your boiler is working at maximum performance and safety.

Arrow11 How long will it take me to receive a quotation?

A quotation will be with you as soon as it is ready for sending. Should you have any queries then we ask that you call our office on 0300 1240 933.

Arrow12 How much does a survey cost?

A visit will be made to your property FREE of charge and will then produce a tailor-made quotation for works.

Arrow13 How much does it cost to fit a new heating system?

Heating systems vary in price depending on your individual circumstances. Why not give the office a call and arrange a survey? We are unable to give a figure over the phone as a site visit will need to be made.

Arrow14 What type of boilers do MYG Servicing install?

As a company we mainly install Worcester Bosch boilers, however we can install all main manufacturers┬┤ boilers, e.g. Ideal, Baxi, Potterton & Ariston this ensures that when the boiler needs maintaining, or if parts are required they are readily available, which is very important if the boiler is a combination boiler.

Arrow15 Do MYG Servicing install water softeners?

Yes we install a number of water softeners depending on the needs of the property. We would need to attend to carry out a site visit in order to provide a quotation for these works.

Arrow16 Do MYG Servicing commission boilers?

We will only commission boilers that have been installed by MYG Servicing.

Arrow17 Are MYG Servicing Gas Safe Registered?

Yes, we are Gas Safe registered for any work on Natural gas or LPG. We are also Oftec registered for Oil.

Arrow18 What responsibilities do I have as a Landlord?

As a Landlord with a tenanted property it is your duty to carry an annual gas safety check and maintain any gas appliances. You also have responsibility for your electrics. Every five years your property should have a periodic inspection (PI) to ensure your electrical circuit is working to its maximum safety and efficiency.

Arrow19 Does MYG Servicing offer a contract scheme?

Once you have an appliance serviced by MYG Servicing, you will be offered a reminder of when your service is due on an annual basis. This makes you a priority customer without a contract. If you are on our database showing regular servicing, we will endeavour to fit your service in before any new customer, we will also aim to attend to any breakdown call within 48 hours. Whilst we try an offer this service to all our customers, it is not always possible, and at very busy times it means we have to say no to new customers.

Arrow20 What are MYG Servicing's opening hours?

MYG Servicing Office and phone lines are open Monday- Friday 8:00am- 4:30pm. If you call our office out of these hours then we have an answerphone message facility and someone will call you back. We also have a duty engineer working on Saturday mornings.

Norfolk | Suffolk | East Anglia

OFTEC Gas Safe

MYG Servicing Ltd
Office 1, Unit 4D, Wymondham Business Centre, Eleven Mile Lane,, Suton Wymondham NR18 9JL
Phone: 0300 1240 933

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